London Marketing Company

Privacy Policy

Learn more
Contact

Tristan James Enterprises LTD

Trading as: London Marketing Company, Oxford Marketing Company, Bristol Marketing Company, Reading Marketing Company, Swindon Marketing Company, and other associated trading names

Privacy Policy

1.Introduction

Tristan James Enterprises LTD, trading under various names including London Marketing Company, Oxford Marketing Company, Bristol Marketing Company, Reading Marketing Company, and Swindon Marketing Company (collectively referred to as “we”, “us”, “our”), is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information. We comply fully with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2.Information We Collect

We may collect and process the following data, including but not limited to:

  • Personal details: Name, email address, phone number, job title, and professional background
  • Business details: Company name, registered address, correspondence address, VAT number, company registration number
  • Payment details: Bank account information, credit/debit card details (processed securely via third-party payment providers with PCI DSS compliance)
  • Website usage data: IP address, browser type, device information, pages visited, time spent, via cookies and analytics tools
  • Communications: Emails, live chats, contact forms, phone calls, audio recordings, video recordings, video conferences, meeting notes
  • Marketing preferences: Opt-in/opt-out records, communication preferences, consent timestamps
  • Service usage information: Products/services purchased, usage patterns, feedback provided
  • Social media engagement: Public interactions with our brand accounts across platforms

3. How We Use Your Data

We use your personal information for:

  • Providing our marketing and consultancy services across all our trading names
  • Processing payments, generating invoices, and maintaining financial records
  • Responding to inquiries and providing customer support through all communication channels
  • Sending marketing communications (where explicit consent is given) about relevant services
  • Analysing website traffic, user behaviour, and campaign performance to improve our services
  • Personalising content and recommendations based on your preferences and past interactions
  • Conducting market research and gathering feedback to enhance our offerings
  • Managing our relationship with you, including contract fulfilment and service delivery
  • Complying with legal obligations, including tax and business regulations

4. Data Protection & Security

We implement comprehensive security measures to protect your data, including:

  • Encryption of sensitive information in transit and at rest
  • Regular security assessments and vulnerability testing
  • Strong access controls with multi-factor authentication for internal systems
  • Staff training on data protection and security best practices
  • Secure data backup procedures with disaster recovery capabilities
  • Documented incident response procedures
  • Regular updates to security software and systems

Your data is stored securely on protected servers located within the UK/EEA, and we comply with all UK GDPR regulations. Access is restricted to authorised personnel only on a need-to-know basis.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share information with, including but not limited to:

  • Service providers necessary for our operations (e.g., payment processors, CRM systems, IT support, cloud storage providers, legal advisors)
  • Legal authorities if required by law, court order, or regulatory obligation
  • Business partners where necessary to provide integrated services, with appropriate data processing agreements in place
  • Professional advisors such as auditors, accountants, and insurers
  • Potential buyers in the event of a business sale, merger, or acquisition (with appropriate confidentiality safeguards)

All third parties are required to maintain the confidentiality of your information and may only process data for specified purposes under appropriate data protection agreements.

6. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access: Request copies of your personal data we hold
  • Right to rectification: Request corrections to inaccurate or incomplete information
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Limit how we use your data in certain circumstances
  • Right to data portability: Receive your data in a structured, commonly used format
  • Right to object: Object to our processing of your data, particularly for direct marketing
  • Rights related to automated decision-making and profiling: Not be subject to decisions based solely on automated processing

We will aim to respond to all requests within one calendar month. For any requests or to exercise your rights, contact us at info@londonmarketingcompany.co.uk or via any of our trading name email addresses.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper functioning of our websites
  • Remember your preferences and settings
  • Understand how visitors use our site
  • Measure the effectiveness of our marketing campaigns
  • Improve overall user experience

We use both session cookies (temporary) and persistent cookies (remain until deleted). You can adjust cookie settings in your browser or use our cookie preference center when visiting our websites.

Categories of cookies we use:

  • Strictly necessary cookies: Required for website functionality
  • Performance cookies: Help us improve by collecting anonymous information
  • Functional cookies: Remember your preferences and settings
  • Targeting/advertising cookies: Help deliver relevant advertisements and track campaign performance

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • For the duration of our contractual relationship plus any applicable statutory retention period
  • For financial records, at least 7 years to comply with tax and accounting regulations
  • For marketing communications, until you withdraw consent or unsubscribe
  • As required by applicable law or regulatory requirements

When personal data is no longer needed, we securely delete or anonymise it.

9. International Data Transfers

While we primarily store data within the UK/EEA, some of our third-party service providers may process data internationally. In such cases, we ensure appropriate safeguards are in place through:

  • Standard Contractual Clauses approved by the UK Information Commissioner’s Office
  • Adequacy decisions for countries deemed to provide adequate protection
  • Binding corporate rules or approved certification mechanisms where applicable

10. Children’s Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We reserve the right to update this policy at anytime to reflect changes in our practices or regulatory requirements. Any significant changes will be communicated via email or a prominent notice on our websites. The latest version will always be available on our websites.

Last updated: 14/03/2025

Scroll to Top